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Organizational Performance Excellence
2008 Governor's Sterling Award Recipients
The Tax Collector's office adopted the Sterling/Baldrige business model in 2004 to incorporate private sector business practices in our public sector organization. In just three years we have created a culture where our strategic-planning and decision-making processes are team-based and driven by the use of performance data. As a result, our organization is exceeding expectations and achieving favorable outcomes in the areas of financial performance, customer satisfaction and workforce engagement.
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